Skip to main content

Help

For questions relating to the Eligibility Questionnaire or your application, please refer to the FAQs on our website. If you do not find the answer to your question there, please contact us at info@greenshieldsfoundation.ca.

For technical support relating to your account or application, please contact the Fluid Review Technical Support team at support@fluidreview.com. Your message must refer specifically to the website of The Elizabeth Greenshields Foundation and set out your name, your email address and a brief description of the nature of the problem encountered.

Technical support is available as follows: Mon - Fri: 6AM EST – 10PM EST, Weekends: 10AM EST - 6PM EST.

Thank you.
For any questions pertaining to this application, please contact: Emily Bergsma (ebergsma@greenshieldsfoundation.ca).

Frequently Asked Questions

Question: I don't know or have forgotten my password. How do I reset it?
Answer: You can request a password reset by visiting this page.

Question: My recommendation status is "Pending". What does that mean?
Answer: When requesting an external recommendation, the task will show as "Pending" before the recommender has submitted their recommendation. The task will be marked "Completed" when the recommender has submitted their recommendation.

Question: The dates/times associated with my submitted material seem to be a few hours off. Why is this?
Answer: This happens when we are unaware of your local timezone. Please set your timezone in your account settings page.

Technical problem? Please fill out a support request form for assistance.